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They’re Talking – Are You Listening?

They’re Talking – Are You Listening?

Customer delight is a major goal for every business. Happy customers build credibility. Unhappy customers are bad news. Here’s the challenge, for every customer who bothers to complain, 26 other customers remain silent. I know you’re busy, but are you actually listening? If you are, you can prevent many problems and solve others faster.

Organize for SANITY!

Organize for SANITY!

Frustrated with your workload? Do you have trouble losing things on your desk? Wonder where your time went and why so little got done? Try some of the following suggestions I have learned along the way.