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3 Signs You’re An Entrepreneur

3 Signs You’re An Entrepreneur

Rare is the person who can build a successful business and make it their calling and not merely a career. Successful entrepreneurs are driven by their passion – they do what they love and love what they do. Here are 3 signs you’re an entrepreneur.

4 Time-Saving Tips for CEOs

4 Time-Saving Tips for CEOs

Money is a primary measuring stick for business success, but your time is one asset that can never be replaced. Effective and efficient use of your time as a CEO is crucial to your success.  Quality of life, satisfaction and progress all depend on you knowing what...
5 Ways to Fail at Customer Experience Management

5 Ways to Fail at Customer Experience Management

  #CustomerExperienceFail.  We’ve all been there as consumers.  If we’re honest as professionals, we know we’ve also disappointed our customers at times.  Even with the best of intentions, great training and hard work — it can happen.   To...
Stop Soft-Serve Selling

Stop Soft-Serve Selling

Close the deal, but stop the selling. Lets see how this one stands up to the fire… Selling stinks. Let’s look at why it’s soft-serve, what’s wrong with that recipe, and how to enjoy the real cream in your relationships and deals moving forward.

They’re Talking – Are You Listening?

They’re Talking – Are You Listening?

Customer delight is a major goal for every business. Happy customers build credibility. Unhappy customers are bad news. Here’s the challenge, for every customer who bothers to complain, 26 other customers remain silent. I know you’re busy, but are you actually listening? If you are, you can prevent many problems and solve others faster.